CUSTOMER SERVICE

TERMS & CONDITIONS


INFORMATION
This website is operated by IXLVS. Throughout the site, the terms “we”, “us” and “our” refer to IXLVS. We offer this website,
including all information, tools and services, to you, the used, conditioned upon your acceptance of all terms, conditions,
policies and notices stated here.

INTELLECTUAL PROPERTY
All materials, including images, illustrations, designs, icons, photographs, and written and other materials that are part of this site
(collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or
licensed by IXLVS.com, or, as otherwise noted, are the intellectual property of IXLVS.com’s vendors and/or suppliers.
The site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned
by IXLVS.com. The IXLVS.com mark and other marks appearing at this site are the trademarks of IXLVS.com, its vendors and/or
suppliers.

USE OF CONTENT
This site and all its contents are intended solely for personal use. You may download or copy the contents and other downloadable
materials displayed on the site for your personal use only. No right, title or interest in any downloaded materials or software is
transferred to you as a result of any such downloading or copying. Except as noted above, you may not reproduce, publish, transmit,
distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part,
any of the contents or the site.

PRIVACY POLICY
Your privacy is of utmost importance to us. We strive to make clear how we collect and where we use any data you chose to share
with us. When purchasing something from our store, as part of the buying and selling process, we collect information you give us
such as name, address and e-mail address. When you browse our store, we also automatically receive your computer’s internet
protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
With your permission, we may send you emails about our store, new products and other updates. If you wish to withdraw your
consent for us to contact you, for continued collection or disclosure of your information, at any time, please e-mail info@ixlvs.com.

SHOPIFY
Our store is hosted on shopify inc. They provide us with the online e-commerce platform that allows us to sell our products and
services to you. Your data is stored through shopify’s data storage, databases and the general shopify application.
They store your data on a secure server behind a firewall. Go to www.shopify.com for more information.

PAYMENT
If you choose a direct payment gateway to complete your purchase, then shopify stores your credit card data. It is encrypted through
the payment card industry data security standard (pci-dss). Your purchase transaction data is stored only as long as is necessary to
complete your purchase transaction. After that is complete, your purchase transaction information is deleted. For more insight,
you may also want to read shopify’s terms of service. Go to www.shopify.com for more information.

All direct payment gateways adhere to the standards set by pci-dss as managed by the pci security standards council,
which is a joint effort of brands like visa, mastercard, american express and discover. Pci-dss requirements help ensure the
secure handling of credit card information by our store and its service providers.

SHIPPING & TAXES

SHIPPING COST AND DELIVERY TIME
Shipping costs will vary depending on customer location. Shipping cost can be seen before final checkout from the IXLVS webshop.
Delivery times are provided as guidelines only. Delays may be caused by payment authorization and/or stock availability.
We are unable to ship domestically and/or internationally to P.O./APO/FPO boxes.
DESTINATION                     DELIVERY TIME
USA                                     1-5 days
North America                     4-6 days
Europe                                 4-9 days
The Rest Of The World       5-15 days

SHIPPING
All domestic shipments, with a few exceptions, will be carried out through FEDEX. All international shipments will be up to
IXLVS’s discretion, depending on customer country of origin.

TAXES
Taxes will be included in your order however, no additional duties will be applied to your order upon checkout. Please refer to your
country's local customs authority website for the latest updates on Value Added Tax (VAT) rates, customs tariffs and other fees.
IXLVS holds no responsibility for fees that are subjected by international authorities.

RISK OF LOSS
All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with,
or controlled by, IXLVS. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you
when IXLVS delivers these items to the carrier.

RETURN POLICY

EXCHANGES
Purchased items are exchangeable into a different size, color or item of equal value with prior approval. All exchanges are based
on stock availability. The item(s) must be returned in original packaging accompanied by all labels and tags. The item(s) must not
be worn, altered or washed upon return. IXLVS prefer shipping through FedEx, however you may return the goods by any secure
transport. Note that all shipping fees for the exchange are to be paid by the customer. An exchange request must be sent to
sales@ixlvs.com, using the exchange form which can be downloaded from the link below. 


EXCHANGING YOUR PURCHASE
1. Download and fill in the exchange form completely. 
2. E-mail your exchange request to sales@ixlvs.com, with the exchange form filled in and attached to the e-mail.
3. Wait for approval. We will process your request and give you a reply within 5 business days.
4. Place item(s) in the original or comparable shipping package/box.
5. Print the exchange form and include it in the package/box. 
3. Close the package/box and tape it securely.
4. Label and ship to:

IXLVS Studios
300 West 38th Street
3rd Floor East
New York, NY
10018

RETURNS
Unfortunately we do not except returns. All purchases are final and can only be exchanged to a different size, color,
or items of equal value. For more information or special requests, please contact sales@ixlvs.com. 

SALE ITEMS
All sale items are final and cannot be exchanged or refunded.

DEFECTIVE AND DAMAGED ITEMS
All items are thoroughly checked for quality before being shipped. If you, however, receive a defective or damaged item,
please contact sales@ixlvs.com immediately.